Hillbank Health Centre1A Constitution StreetDundee, DD3 6NFTel: 01382 221976
With effect from Thursday 1st March 2018 a number of patients previously registered with Stobswell Medical Centre will be transferred to Hillbank Health Centre. These patients will have received a letter from NHS Tayside informing them.
We Welcome you all to Hillbank Health Centre and to make this process as seamless as possible your records will be transferred electronically, we urge you to make yourself familiar with our website and procedures.
For results of blood test etc requested by your GP please phone our results clinic between 2.30 and 4.30 any day. Please give these requests at least a week to come back. Any Tests requested by hospital clinicians will be reported back to them.
Should I see the Doctor or Nurse Practitioner? Nurse Practitioners are highly trained specialist nurses who have completed further education and training so that they can provide advanced nursing care and prescribe medication. They can provide treatment and advice for many of the problems that traditionally you saw your Dr about in the past. If you are unsure if they can deal with your problem please ask at Reception.
We have a team of highly trained Practice Nurses including a Nurse Practitioner, Specialist Clinical Disease Management Nurses, Treatment Room Nurse and Health Care Assistants, who can give help and advice on a variety of problems. All our Nurses are trained to run clinics for specific treatments. You can make an appointment to see the Practice Nurses or Health Care Assistant without seeing your Doctor first for the following services:
Our Practice Nurses:
Our Health Care Assistants:
Nurse Practitioners (NP's) are highly trained specialist nurses who have completed further education and training so that they can provide advanced nursing care and prescribe medication.
NP's can provide treatment and advice for many of the problems that traditionally you saw your Dr about in the past.
Appointments are available to see the NP every weekday for common minor illnesses. The NP can examine you, make a diagnosis and give advice and prescriptions for medication when required. The NP will also refer you on to a Dr, either here or at the hospital , if she feels it necessary. The NP can also order some tests such as blood & Urine tests, or request a chest x-ray if needed.
What can the Nurse Practitioner deal with?
Coughs, sore throats, earache, swollen glands, sinusitis and flu-like illnesses often resolve within a week with home treatment and over the counter medicines from the Pharmacy. It is not unusual for a cough to last 3-4 weeks after your cold/flu symptoms have gone.
NP's will not prescribe very strong painkillers, or sleeping tablets, and will not see patients with mental health problems as are not trained in this area. If your health problem is very complex, or longstanding, it is often best to see your Dr.
These clinics are provided by our practice nurses who are trained in chronic disease management. Your doctor will refer you to these clinics.
Contact the surgery for appointment availability.
If your child is over 2 months old and you have not received an appointment to attend this clinic please contact the surgery.
Mothers & Baby's
There will be someone to look after your baby if necessary while you see the Doctor. Please ask at Reception. Babies and toddlers should never be left unattended at any time in the Surgery.
These clinics are provided by our practice nurses who are highly trained in chronic respiratory disease management. Your doctor will refer you to these clinics when appropriate.
Routine checks are made by our practice nurses trained in the management of this condition.
This clinic is undertaken by a Midwife from Ninewells Hospital.
Sessions are held at various times through the week. It is recommended that most female patients between the ages of 20 and 60 have a regular cervical smear. If you are not sure when you should have a test please check with our reception staff. Information and advice is also available on other issues e.g. HRT and breast check education.
This clinic is provided by our Practice Nurse and further patient information is available from the Main Reception Desk.
Self-referral to physiotherapy - freephone 0800 9179390
NHS Tayside offer a self-referral service, which means you can make an appointment to see a physiotherapist without having to see your GP first.
Self-referral is becoming more widely practised and it's particularly popular for people with long-term conditions who know what treatment they need.
The benefits of self-referral include:
saving time for both GPs and patients reducing waiting times improving attendance levels at appointments empowering patients to manage their condition
If you feel you may benefit from this service, please contact the freephone number above to discuss your particular requirments.
There is designated wheelchair access from the front of the building in Constitution Street and also ramp access from the car park at the rear of the practice.
Disabled toilet facilities are located at the entrance to the main surgery building and also in the Howie Wing. Please ask at our reception desks should you require any further information or assistance, as we are only too pleased to help.
Assisted door entry system is available from the front of the building only.
Certain services to our patients are not covered by the National Health Service.
These include some medical certificates, various insurance forms together with some medical examinations.
We are happy to perform most services of this kind, however there will be a fee payable in line with current British Medical Association guidelines when appropriate.
Please ask at our receptionist desk for details of these arrangements.
Most blood, urine or xray result take about a week. Other tests can take a little longer before we are advised of any outcome from the hospital. Please phone the results clinic between 2.30 and 4.30 on 221976.
Our practice policy is only to provide patients with results when the tests have been instigated at the surgery. All tests undertaken by Secondary Care i.e. Ninewells Hospital etc patients should contact the relative department to obtain their results.
Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.
Sharon from Dundee Carers Centre is available in Hillbank Health Centre on the First Tuesday of every month. For further information please contact reception.
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