Hillbank Health Centre1A Constitution StreetDundee, DD3 6NFTel: 01382 221976
With effect from Thursday 1st March 2018 a number of patients previously registered with Stobswell Medical Centre will be transferred to Hillbank Health Centre. These patients will have received a letter from NHS Tayside informing them.
We Welcome you all to Hillbank Health Centre and to make this process as seamless as possible your records will be transferred electronically, we urge you to make yourself familiar with our website and procedures.
For results of blood test etc requested by your GP please phone our results clinic between 2.30 and 4.30 any day. Please give these requests at least a week to come back. Any Tests requested by hospital clinicians will be reported back to them.
Should I see the Doctor or Nurse Practitioner? Nurse Practitioners are highly trained specialist nurses who have completed further education and training so that they can provide advanced nursing care and prescribe medication. They can provide treatment and advice for many of the problems that traditionally you saw your Dr about in the past. If you are unsure if they can deal with your problem please ask at Reception.
To provide you with the care you need, we hold the details of your consultation, illnesses, tests, prescriptions and other treatments that have been recorded by all the practice team involved in your care and treatment eg doctors, health visitors, practice nurses, health care assistants. This information may be stored on paper or electronically on computer files using fully accredited data information systems approved and provided by NHS Tayside.
We sometime disclose some of your personal health information with other organisations involved in your care. For example, when your doctor refers you to a specialist at the hospital we will send relevant details about you in the referral letter & receive information about you from them. Our practice also participates in regional & national programmes, such as the cervical cytology screening service and your name, address, date of birth and health number will be given to then in order to send an appointment to you.
We need to use some of your personal health information for administrative purposes. In order to receive payment for services provided to you, we have to disclose basic details about you to the NHS Board responsible for this area and to the Common Services Agency for the Scottish Health Service. These organisations have a role in protecting public funds, and are authorised to check that payments are being properly made. We are require to co-operate with these checks and the disclosure of your data is a necessary part of our provision of healthcare services.
Sometimes, we may participate in studies that are designed to improve the way services are provided to you or to check that our performance meets required standards and benchmarks. Whenever we take part in activities such as these, we will ensure that as far as possible any details that may identify you are not disclosed.
We are sometimes involved in health research and the teaching of student nurses, doctors and other health professionals. We will not use or disclose your personal health information for these purposes unless you have been informed beforehand and given your consent for us to do so.
Where you need a service jointly provided with local authority we would seek your permission before giving them your details.
Sometimes we are required by law to pass on information eg the notifications of births, deaths and certain diseases or crimes to the relative government department or police which is a legal requirement.
Our use of your personal information is covered by a duty of confidentiality and is regulated by the Data Protection Act. The Data Protection Act gives you a number of rights in relation to how your personal information is used, including a right to access the information we hold about you.
Everyone working for the NHS has a legal duty to keep information about you confidential and adheres to a Code of Practice on protecting patient confidentiality. Further information on this can be found at www.nhsis.co.uk/confidentiality. Anyone who receives information from us is also under a legal duty to keep in confidential.
If you have any queries or concerns on how we use your personal health information, please contact out practice manager.
In order to protect our staff and the general public our practice has a zero tolerance policy towards any form of abusive or aggressive behaviour or physical violence. Any patient considered by our doctors to have breached this policy will be removed from the practice list.
The ICO has published a new Model Publication Scheme that all public authorities are required to adopt.
A copy of the practice publication is available from the Practice Manager.
Data Protection Notice
Due to the new GDPR guidelines see above link for our Data Protection Notice.
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager and she will deal with your concerns appropriately. Further written information is available on the complaints procedure from reception.
We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the patient waiting area.
We hope that if you have a problem that patients will make use of our practice complaints procedure. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. This does not effect your rights to approach NHS Tayside, if you feel you cannot raise your complaint with the practice or you are dissatisfied with the results of the investigation you may wish to contact NHS Tayside complaints officer who will assist in any way they can and are available to facilitate meetings between both parties. NHS Tayside cannot assume responsibility for either the circumstances leading to the complaint or for the resolution of the complaint as this rests solely with the GP practice. NHS Tayside has a seperate complaints and advice team which can be contacted as detailed below:-
Complaints and Advice Team
Level 7 Ninewells Hospital
Freephone: 0800 027 5507
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
If however complainants have exhaused the local resolution stage of the complaints procedure and should they remain unsatisfied with the outcome they have the right to contact the Scottish Public Service Ombudsman. Tel: 0800 377 7330 Web site http://www.spso.org.uk/
Write: SPSO Freepost EH641 Edinburgh EH3 0BR.
As a patient of the NHS you have the following rights:-
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