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Noticeboard

WORK WILL START ON MONDAY 20TH NOVEMBER 2017 IN CONSTITUTION STREET (BETWEEN DRUMMOND STREET AND HILLTOWN) THIS WORK WILL BE SPLIT INTO 2 PHASES TO MINIMISE DISRUPTION.  ALL WORKS WILL BE COMPLETED WITHIN APPROX 4 WEEKS.  PLEASE TAKE THIS INTO CONSIDERATION WHEN MAKING YOUR WAY TO THE SURGERY.

We are delighted to welcome two new GP's to Hillbank Health Centre.  Dr Liusaidh Mathieson and Dr Joanne Russell,  we wish them all the very best.

For results of blood test etc requested by your GP please phone our results clinic between 2.30 and 4.30 any day.  Please give these requests at least a week to come back.  Any Tests requested by hospital clinicians will be reported back to them.

Should I see the Doctor or Nurse Practitioner?  Nurse Practitioners are highly trained specialist nurses who have completed further education and training so that they can provide advanced nursing care and prescribe medication.  They can provide treatment and advice for many of the problems that traditionally you saw your Dr about in the past.  If you are unsure if they can deal with your problem please ask at Reception.

Rights

As a patient of the NHS you have the following rights:-

  • You are entitled to receive healthcare on the basis of clinical need, regardless of your income.
  • You are entitled to be registered with a General Practitioner (GP).
  • You are legally entitled to accept or refuse treatment as you see fit.
  • You can refuse to be examined or treated in the presence of medical students.
  • You can refuse to be involved in research trials.
  • You are entitled to equal treatment regardless of race, gender, age or disability
  • You have the right to information on GPs in your area and the services they provide
  • You are legally entitled to make a complaint about health services
  • You have the right to confidentiality
  • You have a legal entitlement to view your health record


Responsibilities

  • To keep an appointment and arrive on time
  • Ensure that your address is correct at all times. If you move house, change address or telephone contact number, please inform the surgery
  • Treat all healthcare staff in a reasonable, courteous manner
  • Use emergency services in a responsible manner
  • Take care with medicines. Medicines are for one person only and should not be shared. Unwanted medicines should be taken to a chemist for safe disposal.

 

 
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