Noticeboard

Please do not contact the surgery to ask when you will receive your Covid Vaccine.  We can only run clinics based on the vaccines that are made available to us. We will contact you.

Prescriptions: We no longer take prescriptions over the phone. We request that you fill in the repeat slip on your form and post it through our letterbox or email your request. Alternatively you can use Patient Services to order your medication.

WE ARE OPERATING A TRIAGE SYSTEM, SHOULD YOU NEED TO SEE A GP PLEASE TELEPHONE FIRST ON 226673 .  PLEASE DO NOT ATTEND THE SURGERY IF YOU HAVE A NEW COUGH OR TEMPERATURE AND OR LOSS OF TASTE OR SMELL.

IF YOU REQUIRE A PRESCRIPTION PLEASE POST THE REQUEST THROUGH OUR LETTER BOX OR USE OUR ONLINE SERVICE.  WE CAN ARRANGE FOR THIS TO GO TO A CHEMIST OF YOUR CHOICE, PLEASE ALLOW MORE THAN 48HRS DUE TO THE HIGHT DEMAND AT THIS TIME. 

If you have a new continuous cough or temperature or change to taste or smell and would like a test for COVID-19 this can be arranged at https://www.nhsinform.scot/ 

Scottish Government letters regarding chronic conditions can be found here:  https://www.gov.scot/publications/coronavirus-covid-19-tailored-advice-for-those-who-live-with-specific-medical-conditions/ 

 

Information on Covid-19 can be found at the links below

 

Other useful links are available for patients with long term health conditions below:

British Heart Foundation https://www.bhf.org.uk/

Diabetes uk  https://www.diabetes.org.uk/about_us/news/coronavirus

Asthma uk https://www.asthma.org.uk/

Chest Heart Stroke Scotland https://www.chss.org.uk/

British Lung Foundation  https://www.blf.org.uk/

Should I see the Doctor or Nurse Practitioner?  Nurse Practitioners are highly trained specialist nurses who have completed further education and training so that they can provide advanced nursing care and prescribe medication.  They can provide treatment and advice for many of the problems that traditionally you saw your Dr about in the past.  If you are unsure if they can deal with your problem please ask at Reception.

Appointments

Telephone(01382) 226673 between 8am - 6pm, Monday to Friday

   

All consultations are by appointment only.

Our admin staff are trained to help you as efficiently as possible; their task is often complicated by doctors and nurses having variable timetables. Please be patient and help them to help you by giving them sufficient information to process your request and allocate the appropriate resources to meet your needs. 

Our practice manages patient appointment requests using a ‘signposting system’ to ensure patients are dealt with by the most appropriate health care professional which may not always be their doctor. As a result the doctors have requested our receptionists to ascertain certain patient details with regards to their appointment request. Patient co-operation with this system is paramount and very much appreciated to ensuring that all patients receive the appropriate medical attention and advice. All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.

 

In response to patient demands we provide doctors appointments which can be booked by patients up to 30 days in advance. We also provide same day appointments for patients with the doctors.

 

In order to accommodate the demands made for same day appointments, patients are therefore requested to contact the surgery on the appointments telephone number (01382) 226673 as early as possible on the day they wish an appointment.

 

All our nurse appointments are pre-bookable up to two months in advance.

 

We will endeavour whenever possible to allocate a doctors appointment with the doctor of your choice, however this may not always be possible due to patient demands, holidays, etc.

If you are troubled by something and are not sure whether to bother the doctor, see the Nurse Practitioner or one of our Practice Nurses, they may be able to help. Telephone the practice for an appointment on (01382) 226673.

 

If you are over 10 mins late for your Nurses appointment, unfortunately you will not been seen and will be asked to make another appointment.

 

Urgent Appointments

Your request for an urgent appointment may be dealt with by our specially trained Nurse Practitioner or Practice Nurses who may ask you about your problem to ensure you are seen by a doctor if your need is urgent. 

You will be seen the same day although this may not be with your regular doctor. These appointments may have been added to a surgery that is already overbooked and therefore you must expect some delay. The Nurse Practitioner or our Doctors will endeavour to see patients who are ill as soon as possible. Please ensure that you only ask for an urgent appointment when you have a medical problem that cannot wait for a regular appointment.

In order to accommodate the demands made for appointments patients are therefore requested to contact the surgery on the appointments telephone number (01382) 226673 as early as possible on the day they wish an appointment.

Clinical emergencies will always be fitted in as required, though you may be asked to see a Nurse in the first instance.

  

Telephone Consultations

  

Our Doctors provide patient telephone consultation appointments for matters that do not require patients to visit the practice for a routine appointment. Please ask our receptionists for details when you contact the surgery. Although the practice closes at 6pm - some patients may receive their telephone consultation after this time depending on GP workload. 

  

  

Extended Appointments

Should you have a list of health problems you wish to discuss with the doctor please ensure you request sufficient time when booking your doctors appointment with our receptionists.

Please note that a routine consultation time with the doctor is ten minutes however depending on the nature of your problems you may be requested by the doctor to make another appointment for a future date to address other issues concerning your on-going health requirements.

Allocating the appropriate time to patients allows the practice to work more efficiently with patients being dealt with on time and not delayed in the waiting room.

  

Cancellations  

  

Please inform us as soon as possible if you are unable to attend an appointment as this time can be allocated to another patient.  Your assistance in this regard can make a difference to other patients trying to obtain an appointment.

  

Telephone Enquiries

  

The receptionists have been instructed not to interrupt the doctors and nurses during consulting hours unless for urgent medical matters.  If you have a question to put to the doctor or nurse, the receptionist will take some details from you and you may be requested to call back later in the day or alternatively possibly asked to attend the surgery.

  

Newly Pregnant?

  

We have a page with all the information you need. 

https://www.hillbankhealthcentre.co.uk/info.aspx?p=16

 

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