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FAQ's

We have recently added a Frequently Asked Questions page to our website. We hope this can provide some information and answer some of your queries. It can be found by clicking here

Smear Week

Cervical Screening Awareness Week is 16th-20th June. We are encouraging patients along with the NHS to ensure that they are up to date and have had a test within the last 5 years. The cervical screening test (smear test) is designed to check your cervix (neck of the womb) for the Human Papilloma Virus (HPV). Cervical screening is routinely offered to anyone with a cervix in Scotland between the ages of 25 and 64 every 5 years. Most women have the cervical screening test at their GP surgery. If you decide to take up the invitation, contact your GP surgery to arrange an appointment. Try to make an appointment for a day when you won't have your period. During your period it's difficult to get a clear view of your cervix. If you'd like to bring a friend, or arrange for an interpreter, mention this when making your appointment. You can also ask for a female nurse or GP. Attached are some useful sites for more information.

http://www.healthscotland.com/uploads/documents/24327-__A%20smear%20test%20could%20save%20your%20life-October2020-English_1.pdf

http://www.healthscotland.scot/health-topics/screening/cervical-screening#

https://www.nhsinform.scot/cervicalscreening

NHS Digital App

You may see advertisements for the NHS Digital app in circulation. A quick reminder to patients that this is app is for NHS England ONLY and does not apply to the rest of the UK. If you wish to see your vaccination status please see following link  - http://www.nhsinform.scot/covid19status

Retirement

We have mixed feelings at Hillbank to pass on the news that our long serving GP, Dr Hannah, will be retiring. His last shift at the surgery will be on Friday 2nd July 2021. Dr Hannah has worked at Hillbank Health Centre for 25 years and has dedicated his working life to looking after our wonderful patients. Dr Hannah has been a loyal and dedicated partner at the surgery who has shared his vast knowledge with colleagues, staff and patients alike. I'm sure that you will all join us in wishing 'Stan' all the best for his well deserved retirement. 

Ear Syringing

Unfortunately Hillbank Health Centre is currently unable to provide any ear syringing (irrigation) services due to current Covid-19 restrictions. Private Ear syringing clinics are operating as normal and the following companies provide the service:

More information on self care for blocked ears or earwax can be found here -  - Ear Care Guide

Covid International Travel Enquiries

We are asking if patients can please refrain from contacting us regarding Covid vaccination passports or status certificates. We will not be able to provide any standard document as International certification standards have not yet been agreed. 

However the NHS have created a platform where patients can access their Covid Vaccination status. http://www.nhsinform.scot/covid19status is a website where patients can check their vaccination status.

The Scottish Government continues to urge a highly cautious approach to international travel, given the risk of new variants. The four UK Chief Medical Officers have said that green-list status should be the exception, rather than the rule, with countries added to the list only where there are very good reasons for doing so.

SMS opt out

The practice is starting to update the way in which we contact patients regarding reminders and results. If you have a mobile number on file with ourselves we will start to send you an SMS (Text message) with any reminders that we need to inform you about and with any results from tests taken. If you would NOT like for this to happen and opt out, please get in touch with us and we will ensure that it is recorded.  

Covid Vaccinations

We encourage all patients who are either registered carers or aged 65 years old or over to contact the surgery if you have not heard about receiving a Covid Vaccine. Can all other patients kindly be patient and await a phone call from ourselves to book your vaccine. We are currently working through lists in order of eligibility and will contact you when appointments are available. We are doing all we can in order to vaccinate everyone as fast as possible.

To keep updated on who is currently being vaccinated and for all other COVID-19 vaccine information, please visit http://www.nhsinform.scot/covid19vaccin. If you think you should have been invited to your vaccination by now, you can access the missing invites form at http://www.nhsinform.scot/covid-19-vaccine/invitations-and-appointments/missing-appointment-details. Your enquiry will then be looked into. You will receive a communication within a couple of days.

Flu Vaccinations 

Patient's aged 60 to 64, or will be by 31 March 2021, were invited to get the free flu vaccine in early December. Patients in this age group who have already received a flu vaccine since September 2020 don't need to attend another flu vaccination appointment. Patient's aged 55 to 59 will not be invited for flu vaccination. Current levels of seasonal flu remain very low and the risks associated with flu are considerably lower than in previous years. Coronavirus is currently a greater risk within the community. As a result, Scottish Ministers have decided to prioritise the COVID-19 vaccination programme. People aged 55 to 59 will be invited for their COVID -19 vaccination as part of priority group 8 of the Joint Committee on Vaccination and Immunisation (JVCI).

Covid 19 Update

Everyone at the practice would like to thank all our patients for their assistance and patience throughout the pandemic. We are all working very hard to ensure we provide an efficient and proactive service. As we have had to adapt to a new way of working we are busier than ever behind the scenes. We are continuing with the roll out of Covid vaccines and aim to phone patients whenever we have vaccines available. 

Prescriptions

We are also asking that patients do not call us with repeat prescription requests. We ask if patients can place their completed repeat form or a piece of paper with your name, date of birth and medications you require through our letterbox at the front of the building. We can also take the requests via email or through Patient Services. More information on Patient Services can be found under the 'Prescriptions' tab on our website. 

Patient Parking

Please note that we have 11 spaces designated for patient parking including 2 disabled spaces. Access is via Rosebank Street into Rosebank Mews. All patients and visitors to the health centre are therefore requested not to park in any area outside our designated spaces as these are areas owned by local residents and other businesses.  

Patient Working Group volunteers wanted click here

We are currently looking for patients to volunteer to work with the practice on our Patient Working Group.

If you believe you could make a positive contribution to the future development of the practice please request an application form from the main reception desk. Should you wish further information please contact our practice manager.

  

Text Appointment Reminders information click here

The practice has commenced the introduce of SMS text appointment reminders direct to our patients mobile phones. Please ensure we hold your latest mobile phone number. If not please use the 'Contact Details' form on this website or contact the practice.

 

 


 

Information about the use of facebook and social media

The practice is aware that some patients may use Facebook and/or other Social Media platforms as a means of expressing their views regarding the surgery and the services provided.

Due to patient confidentiality, the practice is not in a position to respond to such 'Posts', nor able to clarify exactly what happened and the rationale for any clinical decisions.  Once a 'Post' has been put online, it is almost impossible to remove and defamation laws are equally applicable to Social Media.  Although we may not reply, we would be made aware of such 'Posts.'

We do however genuinely welcome and encourage the views of patients to enable us to improve the service which we delivery, however all feedback to the practice should be made via the appropriate mechanisms.

Whilst on the subject of 'Facebook'...

Our clinicians may sometimes receive 'Friends' requests online from patients.

Whilst 'Friend requests' are usually well-meant, the British Medical Association (BMA) advise that Clinician's should refuse 'Friend requests' from Current or Former Patients of the Practice, so please do not be offended that you request is declined.

Should you wish to discuss this matter or any other issue relating to practice services please contact the Practice Manager.

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